Check-in Time: 3.00pm | Check-out Time: 11.00am
Please kindly note that Rua Awa is Adults Only accommodation, we don't allow pets, and we are smoke and vape free.
3.00pm
11.00am
Standard Cancellation Policy
As an individual property, cancellations affect us greatly, therefore a refund in respect of a cancelled or aborted booking is available only as set out below:
- If written notice of a cancellation is received at least 15 days prior to check-in, you will be entitled to a refund of 100% less any booking fees.
- If written notice of a cancellation is received at least seven days prior to check-in, you will be entilited to a refund of 50% less any booking fees.
- If notice of a cancellation is received less than seven days prior to check-in, 100% of the cost of the booking will be forfeited.
Covid-19 Cancellation Policy
As a result of mandatory restrictions imposed by the Government inline with Covid-19 Public Health Order, which prevent travel to Rua Awa Lodge, or that prevent us from hosting guests then it is agreed that you shall be entitled to a refund to the value of your booking (excluding booking fees) paid.
Change of Date Policy
In addition, should you wish to change or vary a booking (I.e. date or length of stay), such change is subject to availability and pricing applicable at the time. Please note that a change of date fee may apply when varying a booking within 15 days of arrival.
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